Wednesday, April 16, 2014 ..:: Wastewater Treatment » Water Shortage Response Plan ::..   Login
Site Navigation

 City of Whiteville - Water Shortage Response Plan Minimize




City of Whiteville, North Carolina
Water Shortage Response Plan



 I. Purpose

A Water Shortage Response Plan is a useful tool in managing water supply
problems and emergencies.  This plan is to provide guidance to the Utilities Staff,
City   Manager, and customers of the Utilities Department during periods of drought
and water supply disruption.  It can also aid in response to man-made and
natural disasters (acts of terrorism, contamination, floods, and hurricanes).
The procedures herein are written to reduce potable water demand and
supplement existing drinking water supplies whenever existing water supply
sources are inadequate to meet current demands for potable water.



II. Authorization


The Whiteville City Manager shall enact the following water shortage response
provisions whenever the trigger conditions outlined in Section VI are met.
In his or her absence, the Utility Superintendent will assume this role.


Mr. Larry Faison

City Manager

Phone: (910) 642-8046


Mr. Newlyn McCullen

City of Whiteville Utility Superintendent

Phone: (910) 642-5818



Some of the factors considered when determining if a water shortage exist are:


·        Ability to maintain adequate water pressure in every portion of the water system
for fire protection.

·        Ability to re-fill water storage tanks of the water system.

·        Adequacy of the water supply in terms of quantity for the foreseeable future to
satisfy the anticipated demand.

·        Conditions at the Well water intake.

·        Drought declarations by the State of North Carolina.



III. Notification


The following notification methods will be used to inform water system employees
and customers of a water shortage declaration: employee e-mail announcements,
notices at municipal buildings, notices in water bills and on the City of Whiteville
website homepage. Required water shortage response measures will be
communicated through a local paper and other media outlets may be sought. 
Declaration of emergency water restrictions or water rationing will be communicated
to all customers by telephone through reverse 911, unless it has become obsolete
or it is not accessible.


IV. Priority Uses


Water use prioritization is the key to the success of a water shortage plan. By grouping
water uses by category, the City of Whiteville can maintain service consistent with community
values and priorities. All users/customer groups will be affected by the implementation of a water
shortage response plan, but in a logical and progressive manner. This strategy allows for decisions
to be made when conditions change.


1)     Essential Water Use


      Essential use means water necessary to maintain public health and safety.

      All entities charged with ensuring those services are deemed essential

      functions. In emergencies, water delivery may be limited to specific



      Sample uses:

·        Sustaining human & animal health and safety.

·        Fighting fires.

·        Testing for public safety standards.

·        Continued operation of water system.

·        Operation of medical care facilities.


2)     Community/Business Water Use


     Community/Business use defines any use of water that is critical to the

     function of a business or institution or has significant value to the



    Sample uses:

·        Watering plant stock at nurseries, tree farms.

·        Commercial car washing.

·        Maintaining community pools.

·        Agricultural applications.

·        Drip irrigation/hand applied water to trees, plant beds.

·        Water used in production of a product.


     3.) Discretionary Water Use


     Discretionary water includes water for activities that are deemed elective

     or non-essential. These activities are the first to be regulated when

     restrictive measures are enacted.


·        Sample uses: Turf irrigation.

·        Ornamental water use – fountains, decorative use.

·        Water to fill or re-fill pools.

·        Non commercial car/vehicle washing.

·        Irrigation during a rain event.

·        Water applied to impervious surfaces – driveways.




V. Levels of Response


Five levels of water shortage response are outlined in the table below. The five levels of water
shortage response are: voluntary reductions, mandatory reductions I and II, emergency reductions
and water rationing. A detailed description of each response level and corresponding water reduction
measures follow below.






Voluntary Reductions

Water users are encouraged to reduce their water use and improve water use efficiency; however, no penalties apply for noncompliance. Water supply conditions indicate a potential for shortage.


Mandatory Reductions I

Water users must abide required water use reduction and efficiency measures; penalties apply for noncompliance. Water supply conditions are significantly lower than the seasonal norm and water shortage conditions are expected to persist.


Mandatory Reductions II

Same as in Stage 2


Emergency Reductions

Water supply conditions are substantially diminished and pose an imminent threat to human health or environmental integrity.


Water Rationing

Water supply conditions are substantially diminished and remaining supplies must be allocated to preserve human health and environmental integrity.





In Stage D1, Voluntary Reductions, all water users will be asked to reduce their normal water
use by 5%. Customer education and outreach programs will encourage water conservation and
efficiency measures including: runoff and watering impervious surfaces; watering plants deeply
to encourage root growth; washing only full loads in clothes and dishwashers; using spring-loaded
nozzles on garden hoses; and identifying and repairing all water leaks.


In Stage D2, Mandatory Reductions I, all customers are expected to reduce their water use by 10%
in comparison to their previous month’s water bill. In addition to continuing to encourage all voluntary
reduction actions, the following restrictions apply: outdoor use of drinking water for washing
impervious surfaces is prohibited; and all testing and training purposes requiring drinking water
(e.g. fire protection) will be limited.


In Stage D3, Mandatory Reductions II, customers must continue actions from all previous stages and
further reduce water use by 20% compared to their previous month’s water bill. All non-essential
uses of drinking water are banned and garden and landscape irrigation must be reduced to the minimum
amount necessary for survival.


In Stage D4, Emergency Reductions, customers must continue all actions from previous stages and further
reduce their water use by 25% compared to their previous month’s water bill. A ban on all use of drinking
water except to protect public health and safety is implemented.  Additionally, in Stage 4, a drought surcharge
of 1.5 times the normal water rate applies.


The goal of Stage D5, Water Rationing, is to provide drinking water to protect public health (e.g. residences,
residential health care facilities and correctional facilities). In Stage D5, all customers are only permitted to use
water at the minimum required for public health protection. Firefighting is the only allowable outdoor water use
and pickup locations for distributing potable water will be announced according to Whiteville’s Emergency
Response Plan. In Stage D5, drought surcharges increase to 3 times the normal water rate.






VI. Triggers


Trigger conditions that demonstrate worsening hydrologic conditions or increased water demand will define
various stages of a water emergency.  A summary of trigger conditions for various stages is provided in the table below.  


Well Operating Conditions


20% reduction in seasonal normal distance from static water level           and pump intake



**Pumping Time >12 hrs, Monthly Average

40% reduction in distance from static water level and pump intake



**Pumping Time >14 hrs , Weekly Average

60% reduction in distance from static water level and pump intake



**Pumping Time >20 hrs, Weekly Average

80% reduction in distance from static water level and pump intake


**Water level at pump intake elevation

·        * NC Drought Monitor

·        ** City of Whiteville Public Utility Water Production Trigger



VII. Enforcement


The provisions of the water shortage response plan will be enforced by the City of Whiteville Utility
Department and police personnel.  Citations are assessed according to the following schedule
depending on the number of prior violations and current level of water shortage.


Water Shortage Level

First Violation

Second Violation

Third Violation

Voluntary Reductions

Stage D1




Mandatory Reductions

(Stages D2 and D3)




$500(or) 20% of the customers 12 month average bill whichever is greater & Discontinuation of Service

Emergency Reductions

Stage D4



$500 & Discontinuation of Service

$750(or) 20% of the customers 12 month average bill whichever is greater & Discontinuation of Service

Water Rationing

Stage D5



$750 & Discontinuation of Service

$1000(or) 20% of the customers 12 month average bill whichever is greater & Discontinuation of Service



When a violation is determined to have occurred, Personnel should:


·        Confirm all appropriate meter and street address information.

·        Write information on citation form.

·        If customer is on-site, offer them conservation information and advise them of restrictions (verbal warning). 
Follow up with written warning.


The Utility Department shall have the authority to discontinue, or restrict water service to any person or structure in the
event of a violation of the provisions of this plan during a Stage 2 or higher water shortage period.  Prior to such
termination, the Utility Supervisor shall give a written notice of intent to terminate. The utility customer shall have
five (5) business days to request a hearing.  The Utility Superintendent shall have five (5) business days to conduct
the hearing as to why such termination should not be enforced.  When a water service has been discontinued,
it shall be a violation to reactivate such service without payment of appropriate penalties and/or service connection fees.


Drought surcharge rates are effective in Stages 4 and 5.

Reconnection fee will be 3 times the Current Standard Fee.



VIII. Public Comment


Customers will have an opportunity to comment on the provisions of the water shortage response plan. First, a brief
statement will be published in The News Reporter providing customers with a Notice of Public Hearing and a link to the
City of Whiteville’s website for review of the drafted plan. A Public Hearing will then be held to collect comments on the
drafted plan. If required, the plan will be revised and then submitted to Whiteville City Council for final adoption.



IX. Variance Protocols


A variance from the prevailing mandatory water restrictions may be granted to a customer satisfying the requirements
to use water for a purpose that would be otherwise prohibited.  Variances may be granted if a customer or person demonstrates:


1.      That undue hardship would otherwise result.

2.      That there are no possible alternatives.

3.      That the applicant has taken and will take all reasonable measures to conserve water.





Applications for water use variance requests are available from the City of Whiteville website and City Hall.  All applications
must be submitted to the Utility Office for review by the City Manager or designee.   A decision to approve or deny individual
variance requests will be determined within five (5) business days of receipt of the request.  If the request for a variance is
denied, the property owner has the right to appeal the determination to City Council.  City Council will hear the appeal at the
next regularly scheduled meeting or at a special scheduled meeting provided the appeal request is received at least
fourteen (14) days in advance of the next regular meeting.



X. Effectiveness


The effectiveness of the Whiteville water shortage response plan will be determined by comparing the stated water
conservation goals with observed water use reduction data. Other factors to be considered include frequency of plan
activation, any problem periods without activation, total number of violation citations, desired reductions attained and
evaluation of demand reductions compared to the previous year’s seasonal data.



XI. Revision


The water shortage response plan will be reviewed and revised as needed to adapt to new circumstances affecting
water supply and demand, following implementation of emergency restrictions, and at a minimum of every five years
in conjunction with the updating of our Local Water Supply Plan. Further, a water shortage response planning work
group will review procedures following each emergency or rationing stage to recommend any necessary improvements
of the plan to Whiteville’s City Council. The City of Whiteville Utility Superintendent is responsible for initiating all
subsequent revisions.


Copyright 2012 City of Whiteville   Terms Of Use  Privacy Statement
DotNetNuke® is copyright 2002-2014 by DotNetNuke Corporation